Case Study: Improving Operational Efficiency & Staff Training for an Energy Sector Client
Client Overview:-
Our client, a leading organisation in the #energy sector, faced significant operational challenges due to rapid industry growth. They felt understaffed and struggled to get skilled QHSE staff, onboarding new team members was time consuming, and managing critical tasks such as vendor audits. With limited internal resources, the company found it increasingly difficult to keep up with compliance demands and maintain their high operational standards.
Challenges:
- Vendor Audits – The organisation fell behind in conducting vendor audits, which were essential for ensuring that all suppliers adhered to compliance standards and provided high-quality, safe products and services.
- Operational Overload – Existing employees were overwhelmed with day-to-day tasks, leaving little time for strategic improvement initiatives.
- Firefighting – Additionally, the client’s team was stuck in a reactive “firefighting” mode, constantly addressing immediate issues rather than proactively managing tasks, which further hindered their ability to focus on long-term goals and continuous improvement initiatives.
QHSE Aberdeen’s Approach:
The client reached out to QHSE Aberdeen for assistance in addressing these challenges, and we implemented a two-part solution focused on upskilling staff and streamlining vendor audits.
- Vendor Audit Management
We took immediate control of the vendor audit process by:
- Conducting a thorough review of existing vendors and audit requirements, with the QHSE and procurement management team.
- Creating an efficient and repeatable audit schedule to ensure compliance with industry regulations.
- Utilising our audit specialists to perform detailed assessments of vendor performance, quality control, and safety standards, ensuring the client’s supply chain remained robust and compliant.
By managing this key function, QHSE Aberdeen freed up internal resources, allowing the client’s team to focus on core operational activities.
- Staff Upskilling & Training
Recognising that staff skill gaps were a major issue, we developed a tailored upskilling program designed to train new hires quickly and effectively. This included:
- Bespoke Training Modules: Custom-designed training on essential operational and compliance tasks, including QHSE protocols and the vendor audit process.
- Continuous Improvement Workshops: Providing ongoing training to help employees adapt to new industry regulations, standards, and company processes.
Results & Benefits:
Within months of partnering with QHSE Aberdeen, the client saw significant improvements in both operational efficiency and staff knowledge-
- Increased Audit Compliance- The client achieved full compliance with vendor audits, ensuring that suppliers met safety and quality standards, reducing the risk of supply chain disruption.
- Improved Staff Knowledge- The upskilling and training courses fostered a more engaged workforce, requiring less supervision.
- Enhanced Productivity- With vendor audits offloaded to QHSE Aberdeen, internal teams were able to focus on high-priority tasks, leading to a noticeable boost in overall productivity.
- Stronger Vendor Relationships- Through our detailed audits and feedback process, the client was able to strengthen relationships with key suppliers, improving quality control and collaboration.
Conclusion:
By partnering with QHSE Aberdeen, this energy sector client successfully navigated their staff training challenges and re-established control over their vendor audit process. The tailored approach of providing both audit support and training solutions allowed the company to achieve better operational efficiency, improved workforce stability, and greater compliance with industry standards.
Looking for similar solutions? Contact QHSE Aberdeen to learn how we can help your organisation with vendor audits, staff upskilling, and operational excellence.
